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Predator Foods is a grower and distributor of high-quality organic Crickets located in the USA. Predator Foods guarantees LIVE DELIVERY of your Crickets. If temperature is above 80 degrees or below 40 degrees live delivery cannot be guaranteed. Allow 48 hours for crickets to come out of hibernation after winter transit. Predator Foods includes an over-pack to make up for minimal losses that occur during shipping. If a replacement or refund is needed contact us and include photos with your request.